Privacy Policy

1. Our commitment

We respect your privacy and handle personal information in line with applicable Australian privacy requirements. This policy explains what we may collect through getprime.com.au, why we use it, when we may share it and the choices available to you.

2. Information we may collect

Depending on how you use the website, we may collect:

• your name, contact details, age and other identifying details;
• answers, comments and other information submitted through forms or questionnaires;
• information about your goals, preferences and circumstances;
• device, browser, network, referral and usage information;
• records of your communications with us; and
• any other information you choose to provide.

Some information you submit may be sensitive. Where required, we seek your consent before collecting or using it.

3. How information is collected

We may collect information directly from you, automatically when you use the website, from another business in our group, or from a service provider acting on our behalf. We may also receive campaign and referral details from links you use to reach the website.

4. Why we use information

We may use personal information to:

• operate, secure, maintain and improve the website;
• save progress and move your submitted information to the next stage you select;
• respond to enquiries and provide support;
• personalise content and understand website performance;
• detect misuse, prevent fraud and meet legal obligations;
• manage our relationship with you; and
• carry out other purposes disclosed at the time of collection or permitted by law.

5. Sharing information

We may share personal information with related businesses, technology and hosting suppliers, professional advisers, security and verification suppliers, communications providers, regulators, law enforcement, and a business involved in a proposed or completed restructure or sale. We may also share information when you ask us to, when it is needed to complete a step you select, or where permitted or required by law.

We do not sell your personal information for money.

6. Moving to another website

If you choose to continue after completing a questionnaire, your information may be transferred securely to another website operated within our group or by a service provider. That website may display its own notices and terms. You should read them before continuing.

7. Cookies and similar tools

We may use essential browser storage, cookies and similar tools to remember progress, maintain security, preserve referral details and understand basic usage. You can control cookies through your browser, although blocking essential storage may stop parts of the website from working.

8. Storage and overseas handling

Information may be stored or handled in Australia and in other countries where our suppliers operate. We use reasonable contractual, organisational and technical measures intended to protect information, but no online system can be guaranteed completely secure.

9. Retention

We keep personal information for as long as reasonably needed for the purposes described in this policy, to protect our legitimate interests, and to meet legal or record-keeping requirements. We may de-identify information instead of deleting it where permitted.

10. Access and correction

You may ask to access or correct personal information we hold about you. We may need to confirm your identity and may refuse or limit a request where the law allows. If we refuse, we will generally explain why.

11. Questions and complaints

Contact support@getprime.com.au with a privacy question, correction request or complaint. Please include enough detail for us to investigate. We aim to respond within a reasonable period.

12. Changes to this policy

We may update this policy from time to time by publishing a revised version on this page. Changes apply from the stated effective date.